I attended the Telstra Technology Day 2013 which was a show case of technology solutions by eight of Telstra's technology partners. The exhibiting companies were:
* Ericsson * Motorola * IBM * Alcatel Lucent
* Netgear * Microsoft * Cisco * Accenture
Alcatel-Lucent had an impressive booth (with chocolates and lollies) where they were showcasing a customer self help solution. It is web portal where users can enter the fault (eg: Broadband not connecting, Foxtel picture breaking up, T-Box not connecting to net) and follow steps to go try and resolve the issue. The portal also allows users to modify various usage settings. I asked the question of how long it takes to develop a walk-through for a new product, and they said its quite quick because they base it on existing customer service workflows. I am sure this had some more capability, but I was not able to spend much time there.
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| Connected Vehicle - The ALPR camera is below the steering wheel, towards the right side. |
I spent some time at the Motorola booth as well, and they were featuring their Police In-Car system. It
involves a touch screen, high-speed Automatic License Plate Recognition (ALPR) system, data recorder and comms system. The ALPR system automatically scans plates against a pre-loaded database. As the squad car drives around the cameras would read plates, and the officers will be alerted if a 'wanted' plate is found.
Microsoft's entertainment offerings which did not seem to gain much interest among the visitors. Other featured solutions included a supermarket stock recorder, a comms system for mining indistry and cloud based products. Ericsson were promoting its 'Connected City' concept, a close collaboration with Telstra.
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| Resilient City - Proactive City - Greener City |
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